Frequently Asked Questions
Everything you need to know about your next adventure with Running Bear.
How do I determine the right size for my running shoes?
We recommend measuring your foot in centimeters and referring to our specific brand size charts. For long-distance running, it is generally advised to size up by half a size to allow for natural foot swelling.
What is your return policy for worn gear?
We offer a 30-day 'Run Confident' guarantee. If your shoes aren't performing as expected, you can return them for a store credit or exchange, even if they have been lightly used outdoors.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Running Bear ships worldwide. International delivery times vary by location but generally take between 7-14 business days, depending on customs processing.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.